Privacy Policy

This Privacy Policy explains how Punjab Caterer Ltd ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit our website or make an enquiry with us. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Punjab Caterer Ltd is the data controller responsible for your personal data.

Registered address: 2 Riversdale Ct, Newcastle upon Tyne NE15 8SG

Email: hello@punjab-caterer.co.uk

Website: www.punjab-caterer.co.uk

2. What Data We Collect

When you contact us or submit an enquiry through our website, we may collect the following personal information:

•       Your full name

•       Email address

•       Phone number

•       Details about your event including date, type, and number of guests

•       Any additional information you choose to share with us in the enquiry form

 We may also collect non-personal data automatically through cookies and analytics tools when you visit our website. Please refer to our Cookies Policy for more information.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

•       To respond to your enquiry and provide you with a quote or proposal

•       To communicate with you about your event throughout the planning process

•       To fulfil our contractual obligations once a booking is confirmed

•       To send you relevant updates about your booking

•       To comply with our legal and regulatory obligations

 We will only use your personal data for the purposes for which it was collected. We will not use it for unrelated purposes without notifying you.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

•       Contractual necessity: to fulfil a booking or respond to a pre-contractual enquiry

•       Legitimate interests: to manage and improve our business and respond to enquiries

•       Legal obligation: where we are required to process data to comply with UK law

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes set out in this policy. Enquiry data from contacts that do not result in a booking will be retained for up to 12 months. Data relating to confirmed bookings will be retained for up to 6 years in line with legal and accounting obligations.

6. Who We Share Your Data With

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

•       Our team members involved in planning and delivering your event

•       Squarespace Inc., our website platform provider, who process data on our behalf under a data processing agreement

•       HMRC or other regulatory bodies where we are legally required to do so

 Any third parties with whom we share data are required to keep it secure and to use it only for the purposes we specify.

7. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our website is hosted on Squarespace, which maintains industry-standard security measures including SSL encryption.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

•       The right to access the personal data we hold about you

•       The right to have inaccurate data corrected

•       The right to request deletion of your data, subject to legal retention requirements

•       The right to restrict or object to our processing of your data

•       The right to data portability

•       The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@punjab-caterer.co.uk. We will respond to all legitimate requests within one month.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@punjab-caterer.co.uk or write to us at 2 Riversdale Ct, Newcastle upon Tyne NE15 8SG.